Avaya Wfo User Guide
Avaya Aura Workforce Optimization 12 (AAWFO 12) is released for GA on 29th July 2013. Avaya Aura Workforce Optimization (WFO) is an integrated solution that enables the contact center and enterprise to have the right workforce with right skills doing the right things and doing them well to achieve corporate objectives.
The challenges of the current economy are forcing enterprises to rethink their approach to customer service as customer retention becomes a key focus area. Enterprises must align contact center operations to new corporate objectives while keeping costs low. WFO applications encourage businesses to use their contact center strategically, rather than just as a mechanism to field customer calls.
Furthermore, businesses can gain a deeper understanding of customer trends and balance efficiency with effectiveness to create an optimized customer experience. WFO enables the Customer Centric Enterprise. The product Lineup consists of 12 DVD images and associated patches all of which are available via download from this website. For the latest current lineup of WFO 12 Patches/HFR's, please refer to the additional Web Page 'Avaya Aura Workforce Optimization 12 - Latest GA Patches and Hot Fix Rollup's' Last updated March 2014: Added WFO 12 Framework MIB files.
Avaya Wfo User Guide
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